Exchange & Returns Policy

Last updated: September 2026

Thank you for shopping at Texora Creation. This Exchange & Returns Policy explains how exchanges, returns, and refunds work.

1. Return / exchange window

You may request a return or exchange within 24 hours of delivery for eligible unused items in original condition with tags and packaging intact.

2. Eligible items

  • Unworn, unwashed, and unused products
  • Original tags, labels, and packaging included
  • No stains, odour, alterations, or damage

3. Non-returnable / non-exchangeable items

  • Sale, clearance, or final-sale items (unless defective)
  • Custom-made or personalized products
  • Intimate apparel / items marked non-returnable
  • Gift cards

4. How to request a return or exchange

  1. Contact us with your Order ID, product name, and reason.
  2. Share clear photos/videos if the item is damaged, wrong, or defective.
  3. Wait for approval and return instructions.
  4. Securely pack and ship the item back using a trackable method.

5. Exchanges

Exchanges (size/colour) are subject to stock availability. If your preferred option is unavailable, we may offer store credit or a refund.

6. Refunds

  • Once we receive and inspect the return, we will notify you of approval or rejection.
  • Approved refunds are issued to the original payment method within 7–10 business days.
  • Original shipping fees are non-refundable unless the return is due to our error or a defective product.

7. Damaged or incorrect items

If you receive a damaged, defective, or wrong item, contact us within 48 hours of delivery with clear photos. We will arrange a replacement, exchange, or refund at no extra cost.

8. Return shipping

Customers are responsible for return shipping costs unless the return is caused by our mistake or a product defect.

9. Contact

For exchange or return help, reach us via our Contact page. Also see our Terms & Conditions.